Terms of Service

08.11.2024


This Terms of Use (“Terms of Useˮ) is a legal agreement between you(“Youˮ /“Yourˮ/ “TradeDepot Retailerˮ/ "Importer"/ "Distribution Partner"),, and TradeDepot (“TradeDepot” “Us” “Our” “We”). This Terms of Use (together with the Cash Advance Terms of Use and our Privacy Policy for the App, referred to as the “Related Agreements”) sets out the complete terms and conditions upon which You may use the TradeDepot Platform, which includes our B2B eCommerce services (the "Platform") and website hosted at https://tradedepot.co (the “Website”).

By signing up to create a profile (“TradeDepot Wholesale Profile”), You acknowledge that You have read, understood, and agree to be bound by this Terms of Use, and the Related Agreements, where applicable. You also agree to comply with all agreements, applicable laws, and regulations incorporated into this Terms of Use. The provisions of this Terms of Use and the Related Agreements govern Your use of the Platform and the business relationship between You and TradeDepot. If You do not accept the terms of this Agreement and other Related Agreements, do not access or use this site or the services.

The Platform allows TradeDepot Retailers to purchase stock of Consumer Goods (the “Products/Goods”) using our TradeDepot Wallet, which is exclusive to retailers. For Importers and Distribution Partners, the Platform provides a comprehensive B2B eCommerce interface, including TradeDepot Gateway and punchout catalogs, for cross-border trade and procurement of Products (collectively referred to as the “Servicesˮ). Any new features or tools which are added to the Services shall also be subject to the Terms of Use.

TradeDepot reserves the right to amend this Terms of Use and the Related Agreements at any time and will notify You of any such changes by posting the revised terms on the Platform. All changes shall be effective upon posting. You should check this Terms of Use and the Related Agreements periodically for such changes. Your continued use of the Platform after any such changes constitutes Your agreement to be bound by them. TradeDepot may terminate, suspend, change, or restrict access to all or any part of the Services without notice or liability.


You acknowledge and agree that Your use of the Services, including information transmitted to or stored by TradeDepot, is governed by Our Privacy Policy.

1. TRADEDEPOT PROFILE TERMS

1.1. You hereby declare that You are a human being over 18 years of age and of a sound mind, or at least the age of majority in the jurisdiction where You reside and from which You use the Services. Your TradeDepot Profile may be deleted without warning if We believe, in Our sole discretion, that You are less than 18 years of age.

1.2. In order to create a TradeDepot Profile and access the Services, You would be required to register through the Platform. Alternatively, You may sign up for a TradeDepot Profile by registering through a verified TradeDepot representative (Verified Representative).

1.3. In order to create a TradeDepot Profile on the Platform or through a Verified Representative, You would be required to provide the following: Your first name, last name, phone number, business name, password, business address, and any other information indicated as required or that We may ask from You from time to time (“Informationˮ).

1.4. When You create a TradeDepot Profile, You and Your employers or principals will be deemed as the contracting party and as a TradeDepot Retailer, Importer, or Distribution Partner for the purposes of this Terms of Use.

1.5. We reserve the right to deactivate Your TradeDepot Profile on suspicion of illegal activities or other activities that directly or indirectly breach the provisions of this Terms of Use and the Related Agreements or for no reason at all, in our sole discretion.

1.6. You acknowledge that TradeDepot will use the phone number You provided to Us when You created Your TradeDepot Profile or as updated by You from time to time as the primary mode of communicating with You. Your communications with TradeDepot can only be authenticated if they come from Your TradeDepot Profile phone number.

1.7. As part of Our security procedures, You determine Your sign-up details or any Information You input on the Platform. By signing up for a TradeDepot Profile, You agree to treat Your sign-in details as confidential and not to disclose those details to any third party. TradeDepot does not have access to Your sign-in details. If You forget Your sign-in details or know or suspect that a third party has gained access to them, You must promptly change Your sign-in details by resetting Your password or by contacting Us to place a restriction on Your TradeDepot Profile.

1.8. You confirm that all information You provide to Us is true, correct, and not misleading. You agree to provide any additional documents and/or information as may be required from time to time. In the event that the Information You provided to Us or a Verified Representative changes, You hereby agree to notify Us of such changes immediately.

1.9. You consent to Us collecting and using technical information about the Platform and related software, hardware, and peripherals to improve Our products and to provide any other services to You. If You use the Services, You consent to Us and Our affiliates' and licensees' processing, transmission, collection, retention, maintenance, and use of Your personal data to improve Our Services and/or Your experience while using the Platform.

1.10. By accessing the Platform, You hereby authorize Us to provide the Services herein contemplated.

2. TRADEDEPOT PROFILE ACTIVATION

2.1. Your TradeDepot Profile will be active as soon as We are able to verify Your Information and, where necessary, pay a visit to the address provided by You while signing up on the Platform.

3. TRADEDEPOT WHOLESALE WALLET

3.1. For Retailers: Your TradeDepot Profile (the “TradeDepot Wholesale Profileˮ) is accompanied by a unique digital TradeDepot Wholesale wallet (the “TradeDepot Wholesale Walletˮ). The unique account number for Your TradeDepot Wholesale Wallet is displayed on the “Add Moneyˮ tab on the Platform. You must add Your preferred bank account on the Platform.

3.2. You would be able to fund Your TradeDepot Wholesale Wallet by: (i) Funding Your TradeDepot Wholesale Wallet through electronic transfer; (ii) Funding Your TradeDepot Wholesale Wallet using the Unstructured Supplementary Service Data USSD code displayed on the Platform; and (iii) Visiting the nearest mobile money agent or bank to deposit money into Your TradeDepot Wholesale Wallet through your unique account number.

3.3. Please note that while accessing the Services, standard/approved banking charges may apply. It is Your responsibility to pay all fees, or charges as may be required from time to time.

3.4. If there is a challenge with processing any amounts due to us through Your TradeDepot Wholesale Wallet, We may charge any other valid payment method associated with Your TradeDepot Profile.

3.5. Please note that We may share Your Information with third parties to the extent required to provide the Services and for the efficient performance of the Platform.

4. PURCHASES AND PAYMENTS

4.1. There is a minimum order requirement (excluding delivery charges) for every order placed which would be disclosed to You at the time of Your purchase (the “Minimum Order Requirementˮ).

4.2. Products featured on the Platform are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, You may browse the Platform for a list of Pay Partners near You or You may contact a Verified Representative on 08005550555 to assist You with locating a Pay Partner closest to You, from whom You may purchase Products from. We reserve the right to discontinue the sale of any Product featured on the Platform at any time, and our only liability in such cases will be limited to a refund of any money paid to Us for Products which We may no longer be able to deliver to You (after any transfer charges).

4.3. To purchase Products on the Platform, You would be required to select the Products You wish to purchase, the quantity of the Products and then add the selected Products to Your cart and click “Proceed to checkoutˮ (“Offerˮ). You will be guided through the "checkout" process by a series of instructions. If You want to correct any errors You have made, You can use the functionality on the Platform to go back and remove Products from Your order or empty Your cart and start the Offer process all over again. Alternatively, You may contact a Verified Representative on 08005550555 to make an Offer by providing the Verified Representative with information about the Products and the quantity of the Products You wish to purchase (“Telesales Offerˮ).

4.4. Upon making an Offer, You may be required to pay for the Products with funds in Your TradeDepot Wholesale Wallet or to pay cash on delivery (if your profile allows it) of the Products to You. You may also utilize credit if your profile allows it.

4.5. Your Offer or Telesales Offer is deemed accepted when You opt to pay for the Products on delivery of the Products to You or when You opt to pay for the Products through Your TradeDepot Wholesale Wallet or by credit and a complete payment is fully authorized by the payment gateway (“Acceptanceˮ).

4.6. By opting to pay for the Products through Your TradeDepot Wholesale Wallet, You hereby authorize that automatic debit deductions be made in favor of TradeDepot from Your TradeDepot Wholesale Wallet for the price of the Products, applicable taxes, standard approved bank charges, and any fees incurred in relation to shipping of the Products to You.

4.7. We reserve the right to adjust prices, Products, and special offers at our discretion. Deals, gift coupons, vouchers, and other related promotions (“Promotionsˮ) are exclusive and cannot be combined and may not be exchanged for cash. TradeDepot reserves the right to discontinue Promotions at any time without any prior notice.

4.8. The following shall apply to a TradeDepot Retailer who purchases Products from a Pay Partner:

  • Identify yourself as a TradeDepot Retailer to enable a Pay Partner to verify Your identity.
  • After a Pay Partner has verified Your Identity, proceed to shop for Products.
  • As soon as You are done selecting Products You wish to buy, present the Products to a Pay Partner.
  • A Pay Partner would calculate the cost of the Products You selected and input the total amount of the Products in the “amountˮ field on the Pay Partnerʼs app
  • You are required to confirm the accuracy of the total amount charged by a Pay Partner and thereafter proceed to make payment using the relevant payment and validation options available.
  • The total amount charged by a Pay Partner would be debited from Your TradeDepot Wholesale Wallet or your credit.
  • TradeDepot bears no liability for the price and/or quality of Products purchased from Pay Partners or from the Platform.

  • 4.9. By authorizing payment for Products You bought from a Pay Partner, You hereby authorize that automatic debit deductions be made in favor of TradeDepot from Your TradeDepot Wholesale Wallet, for the price of the Products, including applicable taxes, standard approved bank charge, and any fees incurred in relation to shipping of the Products to You.

    5. RISK, DELIVERY TERMS, AND OTHER FEES

    5.1. Risk of loss and damage of Products passes to You at the time You pick up the Products or at the time the Products are delivered to You or are left with a person or in a place nominated by You (“Deliveryˮ). We shall not be responsible for any loss or damage caused to the Products after Delivery.

    5.2. All Deliveries are subject to delivery charges as communicated to You by Us.

    5.3. We use reasonable efforts to ensure that Your Products are delivered on the delivery date provided in Your delivery confirmation message. However, please note the delivery dates provided by Us are only Our best estimates and the actual delivery of Your Products may be later than the date provided. TradeDepot gives no guarantee or undertaking as to dates of dispatch or Delivery and shall accept no liability for any loss resulting to You from late Delivery of the Products.

    5.4. In the event that Products are returned undelivered or refused at the time of Delivery, You hereby agree that We reserve the right to charge the full delivery charges for the back and forth movements of the Products and any other applicable fee and transaction charges.

    5.5. Please note that Products featured on the Platform are for illustration purposes only. Upon pickup or delivery of the Products, the Products may look different than is shown in the image. TradeDepot bears no liability for differences in shape, color, or size of the Products.

    5.6. You hereby agree that We are not liable for the quality of the Products delivered to You, such as, but not limited to, taste, texture, color, etc. While We are willing to escalate any Product-related complaint to the manufacturer, We are not responsible for the resolution of such complaints.

    5.7. You hereby agree and give Your consent to the sharing of Your Information with third parties to the extent required to provide the Services, where we consider necessary to protect and/or advance our legitimate interests and for the efficient performance of the Platform.

    6. CASH ADVANCES

    6.1. If You are interested in obtaining cash advances from TradeDepot, please refer to the Cash Advance Terms & Conditions in this Agreement.

    6.2. As a Cash Advance Plus Customer, You will also be required to pay all costs associated with Our delivery of the PoS Terminal to You, should we choose to deliver a PoS Terminal to You.

    6.3. We and/or Our payment partners may charge transaction fees, in connection with the transactions carried on within your TradeDepot Wholesale Wallet and from time to time amend or vary the transaction fees. If You are a Cash Plus Advance Customer, transactions on Your PoS Terminal shall be subject to a transaction charge for every transaction on the PoS Terminal. The relevant transaction charge shall be notified to You at the time of Your application for a Cash Advance. We will use reasonable endeavors to notify You of any changes in relation to transaction charges.

    6.4. You shall be responsible to pay the costs associated with registration of our security interests over the Products at the relevant movable asset registry.

    6.5. If You do not repay the Cash Advance, as and when due, You shall be liable to pay Us a late payment fee of up to 48% Forty-Eight Percent) of the total amount due and outstanding on the Cash Advance together with any outstanding Cash Advance Interest (“Late Payment Feesˮ).

    6.6. You shall be responsible for all legal costs and expenses incurred by Us in connection with any enforcement action taken by Us towards the collection and repayment of the Cash Advance and all amounts due and outstanding on any Cash Advance granted to You, including the costs of repossession of any Products and the legal expenses incurred towards filing a legal action against You for the recovery of any amounts due to Us.

    7. SECURITY

    7.1. As security for our advance of the Cash Advance to You, You hereby as Chargor, grants to Us, as Chargee, by way of a hypothecation, for Our benefit and Our lenders or assigns, a first priority security interest in:

  • all the Products which constitutes the inventory/stock of Your business hereto now owned or hereafter acquired by You or Your business (collectively, the “Charged Interestsˮ),
  • all other property hereafter delivered to, or in the possession or in Chargorʼs custody, in substitution for or in addition to the Charged Interests,
  • any other property of Chargor, now or hereafter delivered to, or in the possession or custody of Chargor, and
  • all proceeds from the sale of the Products, as collateral security for:
  • the prompt and complete payment when due (whether at the stated maturity, by acceleration or otherwise) of all amounts outstanding and unpaid relating to the Cash Advance, the Cash Advance Interest; and
  • the due and punctual payment and performance by You of Your obligations and liabilities under, arising out of or in connection with this Agreement. You agree that the security hereby created gives TradeDepot the right to a repossession of the Products or any other products in Your store/warehouse, including any store/warehouse controlled by You, at the time of any repossession by Us where you fail to comply with the terms of this Agreement or when any amount is due and unpaid by You in connection with a Cash Advance.

  • 7.2. As additional security for the Cash Advance hereby granted, You hereby convey, assign, transfer the contractual and property rights to repossess without a Court Order, any and all Products in Your custody at the time of default, (“Repossessed Propertyˮ) upon Your failure to repay the Cash Advance or any amount due and outstanding on the Cash Advance or upon the occurrence of an Event of Default. You waive any rights to sue Us or any of our recovery agents for trespass, breach of privacy, breach of data privacy or breach of peace or any other legal rights You may have under any law, in so far as the actions taken by Us or Our recovery agents are directed towards recovery of all amounts due and outstanding on the Cash Advance granted to You. You hereby waive the rights to any notice or judicial or court hearing relating to Our exercise of the rights to repossession herein granted. You agree that we may sell, lease or otherwise dispose of the Repossessed Property and that We may apply what We receive from the disposition of the Repossessed Property to Our expenses, legal expenses and the outstanding amounts on the Cash Advance granted to You. You agree that if the Repossessed Products are perishables or threatens to decline speedily in value, We may, without notice to You, dispose of any or all such Repossessed Property in a commercially reasonable manner and at Your expense.

    7.3. You shall deposit with TradeDepot post dated cheques for the amount of installments or the complete amount as agreed. These cheques shall be presented to the bank by TradeDepot when there is an overdue payment and in TradeDepotʼs opinion, efforts attempted to receive payments have failed.

    The cheques will be from the corporate account of the business. Under special circumstances, personal cheques or cheques from guarantors may be accepted

    You hereby authorize Trade Depot to present the cheques for payment if required. You confirm that these cheques have not been provided under duress but as an obligation to be fulfilled to safeguard against default

    8. OUR RIGHT AND NOTICE TO ASSIGN TO THIRD PARTIES

    8.1. Trade Depot reserves the rights to assign the amount of any Cash Advance herein granted to You (including the amount of any Cash Advance Interest and any related security, rights, obligations, interests or receivables) whereof TradeDepot hereby notifies You of the transfer and assignment of all its rights, title to the Cash Advance hereby granted to You, (including the amount of any Cash Advance Interest and any related security, rights, obligations or interests), to TD Capital SPC acting for the account and on behalf of Segregated Portfolio, SP1 (the “Buyerˮ) (“Notice of Assignmentˮ). By accepting Our offer of Cash Advance, You hereby acknowledge receipt of this Notice of Assignment and affirm that You have not received notice that any other person has an interest in the Cash Advance herein granted to You. Notwithstanding the foregoing, You will continue to be liable to pay all amounts due and outstanding, including any Cash Advance Interest in accordance with the provisions Agreement or as required by TradeDepot from time to time. You consent irrevocably and unconditionally to our provision to the Buyer of all information relating to the Cash Advance hereby granted to You including all your personal and business information provided at the time of registration on the App and at the time that You applied for a Cash Advance, as may from time to time be requested by the Buyer or its agents.

    9. REPAYMENT OF CASH ADVANCE, CASH ADVANCE INTEREST AND LATE FEES

    9.1. All repayments of the Cash Advance and the Cash Advance Interest are to be made through the App or/and as provided for in clause 9.1(i)-(iv) or in the case of a Cash Advance Plus Customer, through the PoS Terminal, the POS account or as agreed with You. You may repay all amounts due and outstanding on the Cash Advance hereby granted to You by:

    9.1.1. Paying all amounts due and outstanding on the Cash Advance including the Cash Advance Interest and any Late Fees, through the Payment Service Provider platform integrated within the App.

    9.1.2. Funding Your TradeDepot Wholesale Wallet with all amounts due and outstanding on the Cash Advance including the Cash Advance Interest and any Late Fees, through electronic transfer to Your Unique Account Number to enable direct debits to be made in favor of TradeDepot towards Your repayment of the Cash Advance extended to You by TradeDepot.

    9.1.3. Funding Your TradeDepot Wholesale Wallet with all amounts due and outstanding on the Cash Advance including the Cash Advance Interest and any Late Fees, by using the Unstructured Supplementary Service Data USSD code displayed on Your online profile on the App, to enable direct debits to be made in favor of TradeDepot towards Your repayment of the Cash Advance extended to You by TradeDepot.

    9.1.4. Visiting the nearest mobile money agent or bank to deposit money into Your Unique Account Number, to enable direct debits to be made from Your TradeDepot Wholesale Wallet in favor of TradeDepot for the repayment of the Cash Advance extended to You by TradeDepot.

    9.2. You hereby agree and give Your consent to the sharing of Your Information with third parties to the extent required to ensure repayment of the Cash Advance You obtained from Us.

    9.3. By obtaining a Cash Advance from TradeDepot, You hereby authorize that daily automatic debit deductions be made in favor of TradeDepot from Your TradeDepot Wholesale Wallet or the PoS Terminal, towards the repayment of the Cash Advance, Cash Advance Interest, Late Fees, applicable taxes, standard bank charges, and any fees incurred in relation to the grant of the Cash Advance.

    9.4. All payments to be made by You under this Agreement shall be made in full without any set off or counterclaim and save in so far as required by the law to the contrary, free and clear of and without any deduction or withholding whatsoever. If You are at any time required to make any deduction or withholding from any payment to TradeDepot, You shall immediately pay to TradeDepot such additional amounts as will result in TradeDepot receiving the full amount it would have received had no such deduction or withholding been required.

    10. EVENTS OF DEFAULT

    10.1. An event of default (Event of Default) occurs when:

    10.1.1. You fail to pay any sum payable pursuant to the Cash Advance granted to You in accordance with a scheduled repayment, for any reason at all.

    10.1.2. You fail to pay the Cash Advance Interest in accordance with a scheduled repayment.

    10.1.3. Any representation/information, warranty or assurance made or given by you in connection with the application for Cash Advance or any information or documentation supplied by you is incorrect, inaccurate or misleading.

    10.1.4. You do anything which may prejudice TradeDepotʼs rights under this Agreement.

    10.1.5. You use or attempt to use the App for any unauthorized purpose.

    10.1.6. You are declared bankrupt, insolvent or unable to pay Your debts as they fall due under the laws of Nigeria.

    10.1.7. As a Cash Advance Plus Customer, You fail for any reason at all to meet the usage covenant that shows the volume of transactions, either through the use of the PoS Terminal or transfers to the POS account on any day during the Term or during which any amount due and payable by You in connection with a Cash Advance is outstanding and unsettled.

    10.1.8. You fail to

  • fully comply with any trainings provided to You regarding the use of the POS Terminal or Your Shop Top-Up Wallet
  • fully comply with any instruction manuals provided to You in connection with the operation of the POS Terminal
  • immediately notify TradeDepot in the event of a damage, destruction or malfunction of a PoS Terminal.

  • 10.1.9. Where the POS Terminal is destroyed or damaged during the time when it is within Your possession or use.

    10.1.10. Where You fail to pay for the replacement or repair a POS Terminal which malfunctions, is destroyed or damaged during the time when it is within Your possession or use.

    10.1.11. Where we are unable to make the relevant daily deductions of the amounts due to Us through funds in your POS account, through a PoS Terminal or transfer or where Our ability to collect the Electronic Payments or any amounts due to Us is hampered in any way.

    10.1.12. You fail to inform TradeDepot of any outstanding debt/loan You owe to Your 3rd Party PoS Terminal provider. 10.2. At any time after an Event of Default has occurred which is continuing, TradeDepot may, without prejudice to any other right or remedy granted to it under any law:

    10.2. At any time after an Event of Default has occurred which is continuing, TradeDepot may, without prejudice to any other right or remedy granted to it under any law:

    10.2.1. terminate this Agreement immediately;

    10.2.2. declare that the Cash Advance (and all accrued Cash Advance Interest and all other amounts outstanding under this Agreement is immediately due and payable, whereupon they shall become immediately due and payable; and

    10.2.3. supply information concerning the Event of Default to credit bureaus licensed to hold such Cash Advance default information in Nigeria. A copy of any adverse information concerning You sent to a credit bureau shall be made available to You upon written request.

    10.3. TradeDepot, whether acting for itself or for any of its assigns, reserves the right to assign its right, title and interest under the Agreement, including the right to sue for any unpaid amounts due and outstanding on the Cash Advance, to an external collections agency or to any third party who will take all reasonable steps to collect the amounts outstanding on any Cash Advance (together with any Cash Advance Interest, Late Fees and fees accrued), and in this regard, TradeDepot shall have the right to share with such collection agencies, any information about the Borrower which it deems relevant. Third parties engaged by Us towards the recollection of any outstanding amounts may share Your information with other entities or contact Your family members, friends, guarantors in a bid to recover all amounts outstanding and Trade Depot will not be held liable for any misuse of the data. You hereby consent to the processing of Your personal data in this manner and for this purpose.

    10.4. TradeDepot also reserves the right to institute legal proceedings for the recovery of any amounts due and outstanding against You without any prior notice.

    10.5. In the event that an Event of Default occurs, You grant to TradeDepot the right to notify You and any other person or third party related or affiliated to You, who, in Trade Depotʼs opinion, may assist with the recovery of the outstanding amounts on the Cash Advance granted to You. You agree that this notification may be done by any means of communication which TradeDepot deems appropriate. By signing this Agreement, You hereby consent to the processing of Your personal data in this manner and waive any legal standing or defenses You may have in that regard.

    11. STATEMENTS

    11.1. . A statement and activity report in respect of the Cash Advance granted to You will be made available on request. Requests shall be made via our e-mail address: enquiries@tradedepot.co or via a contact link on the App.

    11.2. The statement on the App shall provide details of the last 4 (four) transactions (or such other number of transactions as determined by TradeDepot) on Your Cash Advance account initiated from Your device. Your statement will show all amounts added or taken from Your Cash Advance account. You must check Your statement carefully and notify TradeDepot as soon as possible, and no later than 48 hours after receipt of Your statement, if it includes any transaction or other entry which appears to You to be wrong or not made in accordance with Your instructions.

    11.3. TradeDepot reserves the right to rectify discrepancies, add and/or alter the entries in Your statements, without prior notice to You.

    11.4. Save for a manifest error, a statement issued to You in respect of Your Cash Advance shall be conclusive evidence of the transactions carried out on Your Cash Advance account for the period covered in the statement. .

    12. Taxes

    12.1. All payments to be made by You in connection with this Agreement or any Cash Advance provided to You by TradeDepot are calculated without regard to any taxes payable by You in Nigeria. If any taxes are payable in connection with the repayments of the Cash Advance granted to You, You must ensure that You pay such taxes and that You pay to TradeDepot such additional amounts as will result in TradeDepot receiving the full amount it would have received had no such taxes been applicable to the payments.

    12.2. You hereby consent and agree that TradeDepot may withhold amounts in Your TradeDepot Wholesale Wallet if any tax authority in Nigeria requires TradeDepot to do so, or TradeDepot is otherwise required by law or pursuant to agreements with any tax authority to do so, or if TradeDepot needs to comply with internal policies or with any applicable order or sanction of a tax authority in Nigeria. You will, however, be notified if such deductions are made.

    12.3. You acknowledge that to the full extent permitted by law, TradeDepot shall not be liable for any unauthorized drawing, debit, transfer, remittance, disclosure, any activity or any incident on your TradeDepot Wholesale Wallet or online profile by the fact of the knowledge and/or use or manipulation of Your TradeDepot Wholesale profile, Your TradeDepot Wholesale Wallet, personal identification number PIN, password, ID or any means whether or not occasioned by Your negligence or willful misconduct.

    12.4. You hereby agree and authorize TradeDepot to obtain and procure Your Personal Data from the Cash Advance bureaus and You further agree and consent to the disclosure and provision of such Personal Data by the Cash Advance bureaus.

    12.5. TradeDepot reserves the right to request for further information from You pertaining to Your application. Failure to provide such information within the time required by TradeDepot may result in TradeDepot declining to accept Your application for a Cash Advance.

    12.6. TradeDepot reserves the right to share information related to any Cash Advance shared with You and other personal information about You to credit bureaus. You consent and agree that TradeDepot may also seek information on Your credit worthiness from any such credit bureaus.

    13. VARIATION AND TERMINATION

    13.1. TradeDepot may at any time, upon notice to You, terminate or vary its business relationship with You and close Your TradeDepot Wholesale Wallet/Profile and in particular but without prejudice to the generality of the foregoing, TradeDepot may cancel a Cash Advance which it has granted and require the repayment of outstanding debts resulting from such Cash Advance within such time as TradeDepot may determine.

    13.2. Without prejudice to Trade Depotʼs rights under clause 13.1, TradeDepot may at its sole discretion suspend Cash Advance to You or close your TradeDepot Wholesale Wallet if:

    13.2.1. You use the Cash Advance or Your TradeDepot Wholesale Wallet for unauthorized purposes or where TradeDepot detects any abuse/misuse, breach of content, fraud or attempted fraud relating to Your use of the App;

    13.2.2. Your agreement with a mobile network operator is terminated for whatever reason; or

    13.2.3. TradeDepot is required or requested to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority.

    13.2.4. TradeDepot reasonably suspects or believes that You are in breach of this Agreement (including non-payment of any Cash Advance amount due from You where applicable) which You fail to remedy (if remediable) within 14 days after the service of notice by email, SMS or other electronic means requiring You to do so.

    13.2.5. Such a suspension or variation is necessary as a consequence of technical problems or for reasons of safety; to facilitate update or upgrade the contents or functionality of the App from time to time; or where Your TradeDepot Wholesale profile on the App or Your TradeDepot Wholesale Wallet becomes inactive or dormant.

    13.2.6. TradeDepot decides to suspend or cease the provision of the App or Cash Advance for commercial reasons, to protect its legitimate interests or for any other reason as it may determine in its absolute discretion.

    13.3. Termination shall however not affect any accrued rights of TradeDepot.

    13.4. If TradeDepot receives notice of Your demise, TradeDepot shall not be obliged to allow any operation or withdrawal from Your TradeDepot Wholesale Wallet by any person except upon production of administration letters from a competent authority or confirmed grant of letters of administration or confirmed grant of probate by Your legal representatives duly appointed by a court of competent jurisdiction and upon our recovery of any amounts due and outstanding to Us.

    14. INDEMNITY

    14.1. In consideration of Our grant of the Cash Advance, You agree to indemnify TradeDepot and it assigns, agents, employees and hold them harmless against any loss, charge, damage, expense, fee or claim which TradeDepot suffers or incurs or sustains thereby as a result of your breach of this Agreement, any demands, claims, actions, losses and damages of whatever nature which may be brought against TradeDepot by You or by any third party ( including regulators) or which We may suffer or incur arising from the grant of the Cash Advance, Your use of a PoS Terminal, Our enforcement of this Agreement or the response to any regulatory requests. You hereby absolve TradeDepot from all liability for loss or damage which You may sustain from TradeDepot acting in accordance with this Agreement.


    GENERAL

    15. OUR COMPLAINT HANDLING PROCEDURES

    15.1. Meeting and exceeding our clients' expectations is the most important part of our business. However, there may be occasions when something goes wrong and leaves you dissatisfied. If this happens, please let us know and weʼll do everything We can to resolve the problem with You. Our aim is to always resolve such matters as soon as We can and to Your satisfaction.

    15.2. If You believe something has gone wrong and You would like to make a formal complaint, please get in touch and let Us know by providing as much detail about the issue as You can. This can be done by either

  • Sending us an email at enquiries@tradedepot.co.
  • Calling our customer care number: 08005550555
  • Writing to us at: ¾ Adewunmi Industrial Estate, Kudirat Abiola Way, Oregun Lagos
  • Reaching us on our whatsapp line on 08175551555

  • 15.3. Once We have received Your complaint, We will begin our investigation into what has happened. We will always aim to resolve the issue as soon as possible. Once Our investigation into an issue is complete, will We send You our final response to Your complaint.

    16. ENTIRE AGREEMENT

    16.1. This Terms of Use and, where applicable the other Related Agreements constitute the entire agreement between You and Us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between Us, whether written or oral, relating to its subject matter.

    16.2. You acknowledge that You do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not referenced or set out in this Terms of Use and the Related Agreements.

    17. FORCE MAJEURE

    17.1. TradeDepot shall not be in breach of this Terms of Use nor liable for delay in performing, or failure to perform, any of its obligations under this Terms of Use if such delay or failure results from events, circumstances or causes beyond Our control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

    18. ASSIGNMENT

    18.1. You shall not assign, transfer or novate any of Your rights and obligations under this Terms of Use or any Related Agreements, without the written consent of TradeDepot.

    19. SEVERANCE

    19.1. If any provision of this Terms of Use and the Related Agreements is determined by any court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable to any extent, that provision shall, if possible, be construed as though more narrowly drawn, if a narrower construction would avoid such invalidity, illegality, or unenforceability or, if that is not possible, such provision shall, to the extent of such invalidity, illegality, or unenforceability, be severed, and the remaining provisions of this Terms of Use and the Related Agreements shall remain in effect.

    20. SEVERANCE

    20.1. This Terms of Use and the Related Agreements shall not be construed as creating any partnership, joint venture, agency or similar relationship between you and TradeDepot other than the relationship with respect to carrying out the terms of this Terms of Use and the Related Agreements. All rights, duties, obligations, and liabilities of TradeDepot and you shall be separate, individual and several and not joint or joint and several. Except as set forth in this Terms of Use and the Related Agreements, you have no authority to act as agent for TradeDepot or bind TradeDepot in any way.

    For general enquiries regarding this Terms of Use, please feel free to contact us at enquiries@tradedepot.co or hello@tradedepotwholesale.com.

    21. REMEDIES CUMULATIVE

    21.1. No failure on the part of TradeDepot to exercise, or delay on its part in exercising, any right, power or remedy provided by this Agreement or by law shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any further or other exercise of that, or any other, right, power or remedy.

    22. NO WAIVER

    22.1. No failure by TradeDepot to exercise, and no delay in exercising, any right or remedy in respect of any provision of this Agreement shall operate as a waiver of such right or remedy.

    23. GOVERNING LAW & DISPUTE RESOLUTION

    23.1. This Terms of Use and the Related Agreements is made under, governed by and to be construed in accordance with the laws of the Federal Republic of Nigeria. All disputes related to the Terms of Use and Related Agreements, shall be submitted for resolution by the relevant courts in Nigeria.

    24. BEWARE OF SCAM

    24.1. Scammers are getting increasingly sophisticated in their attempts to have access to Your money, Your financial information and other personal information. It is Your obligation to keep Your Information and sign -in details safe. Do not share Your TradeDepot Wholesale Profile/Wallet details with anyone.

    24.2. TradeDepot would never:

    24.2.1. Send You suspicious texts, pop-up windows, links or attachments in emails. If You receive any suspicious email/ text purporting to be from TradeDepot kindly disregard the email and proceed to inform TradeDepot by clicking the “Helpˮ tab on the App.

    24.2.2. Request Your sign-in details for the purpose of investing the funds in Your TradeDepot Wholesale Wallet on Your behalf, and receiving free Product/Product trials.

    24.2.3. Have a tech support call You to inform You of viruses detected on Your device, and requesting that you send a screenshot of your QR code, click a link or provide Your sign-in details or payment PIN for the purpose of providing antivirus software to You.

    24.2.4. Send an email, SMS, or call You or leave a voice message requesting You repay the Cash Advance you obtained from TradeDepot into an account provided by the caller or in the SMS, threatening that, unless funds are wired immediately, legal action will be taken or you'll be arrested. Kindly click here to find out how a Cash Advance obtained from TradeDepot can be re-paid.

    24.2.5. Send an email, SMS, or call You or leave a voice message informing you about a refund and requesting that You to provide Your sign-in details or payment PIN to claim such refund.

    24.2.6. Send an email, SMS, or call You or leave a voice message informing You that TradeDepot is issuing payment cards and requesting personal and financial information, or asking that you click on link before being issued a payment card.

    24.2.7. Send an email, SMS, or call You or leave a voice message requesting that you make donations to a church, mosque, charity cause or any non-governmental organization.

    24.2.8. Send an email, SMS, or call You or leave a voice message offering You a free gift card and requesting that You provide Your sign-in details, payment PIN or click a link to receive the free gift card.

    24.2.9. Request that you provide Your sign -in details, payment PIN to dispatch riders or any third party.

    24.2.10. Ask any third party to request for a Cash Advance on Your behalf.

    24.3. TradeDepot shall bear no liability for any loss of business, loss of business opportunity, loss of revenue, loss of profits, loss of anticipated savings, loss of goodwill, business interruption, wasted expenditure or for loss of any other economic advantage however it may arise, or for loss of data or data corruption, or for any indirect, punitive, special, incidental or consequential loss, arising as a result of the events contemplated in clauses 24.1 - 24.2(i)-(x).

    24.4. In the event that You suspect that You may have fallen victim to scammers, You are obliged to immediately contact TradeDepot to place a restriction on Your TradeDepot Wholesale Wallet. You shall be responsible for such charges and for any transactions that occurred on Your TradeDepot Wholesale Profile/Wallet as a result of the information or access You granted to scammers. You hereby agree to indemnify and hold TradeDepot and its affiliates harmless for any losses, liabilities, damages, costs and charges arising out of or in relation to any transactions that occurred on Your TradeDepot Wholesale Profile/Wallet prior to placing a restriction on Your TradeDepot Wholesale Wallet.

    24.5. TradeDepot takes reasonable measures in securing all communications. However, please note that the confidentiality of communications via any public telecommunications network is susceptible to unlawful interception and hacking. TradeDepot shall not be liable for any loss or damage whether direct or consequential arising out of any such unlawful interception or access.

    Last Revised: 8th November, 2024